Frequently Asked Questions

Our products are crafted using authentic Himalayan materials including locally-sourced wool, cotton, wood, and natural dyes. We prioritize sustainable and traditional materials that represent the rich craftsmanship of the Himalayan region.

Yes, all our products are handcrafted by skilled artisans in Nepal. Each piece is carefully made using traditional techniques passed down through generations, ensuring authenticity and quality.

Each product comes with specific care instructions. Generally, our textiles should be hand-washed or dry-cleaned, and wooden items should be kept away from direct sunlight and excessive moisture.

Domestic orders typically take 3-5 business days. International shipping varies by location, usually taking 7-14 business days. All orders are processed within 24-48 hours.

Yes, we ship worldwide. Shipping costs and delivery times vary by location. International customers may be responsible for customs duties and import taxes.

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey through our shipping portal.

We offer a 30-day return policy for unused items in their original packaging. Custom orders are non-returnable. Please contact our customer service team to initiate a return.

Refunds are processed once we receive and inspect the returned items. Approved refunds are issued to the original payment method within 5-7 business days.

Custom orders are non-refundable as they are made specifically for you. Please review all specifications carefully before placing a custom order.

We work directly with artisans, ensuring fair wages and safe working conditions. Our workshops are regularly audited for compliance with ethical manufacturing standards.

We use eco-friendly materials, minimize waste in production, use recyclable packaging, and support local communities through fair trade practices and skill development programs.

We invest in artisan communities through fair wages, education programs, and sustainable development initiatives. A portion of our profits goes back into community development projects.